Store Information

What are your store hours?

Our store hours can be found on our Contact page here.

Where are you located?

Please visit us in the Tysons Corner Center. Our address is 8053 Tysons Corner Center, McLean, VA 22101. For directions, please click here.

Is your Showroom open?

Yes! Our showrooms are open both for walk-in shoppers as well as for those who wish to book an appointment through our Contact page here.

Do I need an appointment?

No, appointments are not required.

How do I contact you?

Please give us a call at (703) 506-6712 or email us at info@lenkersdorfer.com. You can also use the contact form of our website here.

Repairs and Services

What kind of jewelry repairs do you do?

Lenkersdorfer does not offer jewelry repairs. Instead, you can visit our brother store Liljenquist & Beckstead at Fairfax Square, located at 8075 Leesburg Pike, Vienna VA. You can reach this location by phone at (703) 749-1200.

What kind of watch repairs do you do?

We're proud to offer a wide variety of watch repair services through our Liljenquist & Beckstead network. With a Rolex Plaque Certified Service Center next door at Liljenquist & Beckstead in Fairfax Square, our Master Watchmakers are approved and authorized by Rolex to perform the same repair services on your Rolex timepiece on site. We're also an Authorized Service Center for multiple fine watch brands. Whether a simple battery change, a bracelet adjustment, or a complete overhaul, we provide a wide variety of watch repair services. If a customer wishes to send her or his timepiece back to a brand directly, we will definitely accommodate that request. We do whatever makes our customers feel comfortable.

How long do repairs take?

Estimates vary depending on the service required. Estimates usually require 3-4 weeks. Once you approve the estimate, your watch repair typically requires 6-8 weeks.

Do I need an appointment to set up a repair?

No, appointments are not required but can be made in advance through our brother store, Liljenquist & Beckstead at Fairfax Square, via our Store Locations page here. To streamline the servicing and delivery of your watch, we recommend visiting Liljenquist & Beckstead at Fairfax Square.

Do you change batteries in watches?

Yes, we do, however only for the brands we carry! Please keep in mind that batteries are not changed on the spot. We must deliver your watch to our Master Watchmakers to be serviced.

Do I need my watch serviced regulary?

Most watches should be serviced every 5-10 years. For best practices, you should refer to your manufactures mannual or call us with any additional questions at (703) 506-6712.

Do you do jewelry appraisals?

We do not do jewelry appraisals, however you can visit Liljenquist & Beckstead at Fairfax Square where a GIA-certified specialist will be happy to help you. We recommend you call ahead of time to ensure our appraiser is in store: (703) 749-1200.

Do you sell jewelry insurance?

No, we do not. However, you can visit Liljenquist & Beckstead at Fairfax Square, who will walk you through purchasing jewelry insurance through our recommended provider Jeweler's Mutual.

Do you clean and check jewelry?

We can clean jewelry and have one of our sales professionals inspect your jewelry as well.


What warranties do you offer?

Warranties on watch and jewelry purchases are offered by the manufacturer and vary between brand. We offer a 2 year in-store warranty on all luxury preowned watches.

What is your return/exchange policy?

We realize buying a watch or piece of jewelry is a major decision for everyone. That's why we offer a 15 day return period, so you can wear the watch in the comfort of your own home to make sure you love it. The only thing we ask is that the watch is returned in mint condition. However, special orders and pieces with customized sizing are final sales.

Will I get a full refund?

Yes, you will get a full refund within the 15 day period if the watch remains unworn.

When will I get my refund?

We will process your refund immediately. If delayed, this would be due to your bank's processing policy.

What is your shipping policy?

We can ship to most states but not Internationally.

Do you offer in-store or curbside pickup?

We offer in-store pickup.

Sizing and Fitting

Do you size watches?

Yes, we size watches for the brands that we carry.

Custom Design

Do you do custom work?

We do not do any custom work.

Order Information

Can I cancel my order?

Most orders can be cancelled unless it is a sold order only.

How long will it take my order to arrive once it has shipped?

It depends if it is in stock or not. In stock can take 7-10 business days. If something is backordered, it could take 4-6 weeks.

I made a mistake on my order, can I change it?

We can try to contact the brand to change your order.

Something looks wrong on my order, can you fix it?

If we can contact the brand before they place an order, we can usually change it.

Why is my package delayed?

Shipping is usually delayed because of COVID-19.

Our Website

What is a wishlist?

A wishlist is a compiled list of things you are interested in.

How do I sign up for your newsletter?

At the bottom of our website, there is a spot you can enter your email in order to subscribe to our newsletter.

How do I unsubscribe to your newsletter?

At the bottom of our emails, there is an 'unsubscribe' button.

How do I search for a product on your website?

There is a search bar in the top right corner of our website.

Do you sell Gift Certificates?


Can I use a gift certificate on the website?


What if I need more help with my purchase?

If you need more help, please call our store and a slaes professional will take care of you.

Payment Options

What methods of payment do you accept?

We take cash, credit cards, debit cards, checks and wire transfers.

Do you finance?

We do finsnancing through Synchrony Bank.

What are your financing options?

6 months 0% interest.

Can I finance an online purchase?

We currently do not do online purchases.


What type of positions does your company have?

Sales assocaites, service manager, watch buyer and store managers.

Do you need any certifications to work here?

Our store requires experience in the luxury brand market.

How can I apply for a position in your company?

You can either come in and speak with the manager or get in contact over the phone or through email.

Charitable Donations

Do you partner with any charitable organizations?

We have partnered with St. Jude's Childrens Research Hospital.