FAQ

Our store hours can be found on our Contact page here.

Please visit us in the Tysons Corner Center. Our address is 8053 Tysons Corner Center, McLean, VA 22101. For directions, please click here.

Yes! Our showrooms are open both for walk-in shoppers as well as for those who wish to book an appointment through our Contact page here.

No, appointments are not required.

Please give us a call at (703) 506-6712 or email us at info@lenkersdorfer.com. You can also use the contact form of our website here.

Lenkersdorfer does not offer jewelry repairs. Instead, you can visit our brother store Liljenquist & Beckstead at Fairfax Square, located at 8075 Leesburg Pike, Vienna VA. You can reach this location by phone at (703) 749-1200.

We're proud to offer a wide variety of watch repair services through our Liljenquist & Beckstead network. With a Rolex Plaque Certified Service Center next door at Liljenquist & Beckstead in Fairfax Square, our Master Watchmakers are approved and authorized by Rolex to perform the same repair services on your Rolex timepiece on site. We're also an Authorized Service Center for multiple fine watch brands. Whether a simple battery change, a bracelet adjustment, or a complete overhaul, we provide a wide variety of watch repair services. If a customer wishes to send her or his timepiece back to a brand directly, we will definitely accommodate that request. We do whatever makes our customers feel comfortable.

Estimates vary depending on the service required. Estimates usually require 3-4 weeks. Once you approve the estimate, your watch repair typically requires 6-8 weeks.

No, appointments are not required but can be made in advance through our brother store, Liljenquist & Beckstead at Fairfax Square, via our Store Locations page here. To streamline the servicing and delivery of your watch, we recommend visiting Liljenquist & Beckstead at Fairfax Square.

Yes, we do, however only for the brands we carry! Please keep in mind that batteries are not changed on the spot. We must deliver your watch to our Master Watchmakers to be serviced.

Most watches should be serviced every 5-10 years. For best practices, you should refer to your manufactures mannual or call us with any additional questions at (703) 506-6712.

We do not do jewelry appraisals, however you can visit Liljenquist & Beckstead at Fairfax Square where a GIA-certified specialist will be happy to help you. We recommend you call ahead of time to ensure our appraiser is in store: (703) 749-1200.

No, we do not. However, you can visit Liljenquist & Beckstead at Fairfax Square, who will walk you through purchasing jewelry insurance through our recommended provider Jeweler's Mutual.

We can clean jewelry and have one of our sales professionals inspect your jewelry as well.

Warranties on watch and jewelry purchases are offered by the manufacturer and vary between brand. We offer a 2 year in-store warranty on all luxury preowned watches.

We realize buying a watch or piece of jewelry is a major decision for everyone. That's why we offer a 15 day return period, so you can wear the watch in the comfort of your own home to make sure you love it. The only thing we ask is that the watch is returned in mint condition. However, special orders and pieces with customized sizing are final sales.

Yes, you will get a full refund within the 15 day period if the watch remains unworn.

We will process your refund immediately. If delayed, this would be due to your bank's processing policy.

We can ship to most states but not Internationally.

We offer in-store pickup.

Yes, we size watches for the brands that we carry.

We do not do any custom work.

Most orders can be cancelled unless it is a sold order only.

It depends if it is in stock or not. In stock can take 7-10 business days. If something is backordered, it could take 4-6 weeks.

We can try to contact the brand to change your order.

If we can contact the brand before they place an order, we can usually change it.

Shipping is usually delayed because of COVID-19.

A wishlist is a compiled list of things you are interested in.

At the bottom of our website, there is a spot you can enter your email in order to subscribe to our newsletter.

At the bottom of our emails, there is an 'unsubscribe' button.

There is a search bar in the top right corner of our website.

No.

No.

If you need more help, please call our store and a slaes professional will take care of you.

We take cash, credit cards, debit cards, checks and wire transfers.

We do finsnancing through Synchrony Bank.

6 months 0% interest.

We currently do not do online purchases.

Sales assocaites, service manager, watch buyer and store managers.

Our store requires experience in the luxury brand market.

You can either come in and speak with the manager or get in contact over the phone or through email.

We have partnered with St. Jude's Childrens Research Hospital.